Refund & Cancellation Policy

The short version: every purchase is final, and we do not refund. We never learn who paid us, and we keep it that way. This is the only refund policy we have.

Why there are no refunds

When you buy a pack on our website, or from the app on Android, Mac or Windows, we issue a pack code, which we keep only as a fingerprint, never with a name or an account; on an iPhone the App Store sells the pack and tells us only that a transaction happened. A pack in the app is a blind-signed token: we check that the signature is ours without learning which code or transaction it came from or which account holds it.

So we hold nothing that ties a payment to a person: no name, no phone number, no email, no account linked to what you paid. A refund desk would mean matching payments back to the people who made them, and that is exactly what Spojiti is built never to do.

This cuts both ways, and the other way is the reason it is worth it: nobody, not us, not a court order, not a data breach, not a future owner of this company, can look at a payment already made and tell you which Spojiti account it belongs to.

Packs

A pack is a year of bigger limits, Basic, Pro, Plus, Max or Ultra, and a higher pack includes every pack below it. Every feature is free without one.

A pack runs for a year, to the end of the month a year from the day it is added. Buying the same pack again renews it; buying a higher pack starts that pack's year at once, and it includes the lower one. A pack bought on our website is final once its code is shown.

Before you buy

Try Free first. One-to-one messaging, groups, disappearing messages, voice notes, backups to the places you choose and every safety feature are free and always will be. Buy a pack once the app has earned it, because the purchase is final.

Cancellation

There is nothing to cancel, and that is deliberate. A pack is a single purchase that lasts a year. There is no recurring mandate, no stored card, no auto-renewal, no dunning email, and no dark pattern buried three screens deep in a settings menu. When a pack's year ends, it ends. If you want another year, you buy the pack again.

Nobody has ever been billed by Spojiti without deciding to be, and the system has no mechanism to do it. When a pack ends, that limit simply returns to Free, your messages, contacts and history are untouched. Nothing is deleted, held hostage, or locked behind a renewal.

Statutory rights, and the tick box at checkout

In the EU and the UK a distance purchase normally carries a 14-day right of withdrawal. For digital content delivered immediately there is one lawful way to end that right early, and it is not a sentence on a policy page: the buyer has to ask for immediate delivery and acknowledge, at the point of purchase, that they are giving the right up. That is exactly what the tick box on our checkout says, and why the buttons stay dead until it is ticked.

Nothing here removes a right the law does not let us remove. Where a mandatory consumer protection applies to you, it applies, this policy sits underneath it, not over it.

Questions

Write to spojiti@spojiti.world. Please do not send personal details: we hold nothing to match them against, and we would rather not have them.

Your legal rights

Nothing on this page removes any right you have under the Consumer Protection Act, 2019 or any other law that applies to you. Where a law gives you a stronger remedy than this policy does, the law wins, that is not a courtesy, it is how it works, and a company that pretends otherwise is telling you something about itself.

If you are unhappy with an outcome, write to our Grievance Officer via our support page, subject line GRIEVANCE. Acknowledged within 24 hours and resolved within 15 days, as required of us.

CognitionX Logic India Pvt Limited · Bengaluru, Karnataka, India · Policy version 4.0, effective 17 October 2026. We will post any change here, with a new version and date.