Support, without surveillance

Report an issue with no email and no name. Your Spojiti app confirms it is really you with a one-time code, so nobody can post in your place. You get a ticket code, the only key to the conversation, so save it. The conversation happens right here, in the open.

Known issues, and what fixes them

Check these first. If yours is not here, report it below.

Late notifications on some Android phones. The phone puts Spojiti to sleep. Settings → Apps → Spojiti → Battery → Unrestricted fixes it.
A call does not ring on a locked phone. Open Settings → Notifications → Delivery health in Spojiti. Any row that needs attention opens the setting that fixes it.
Windows warns that it does not know the publisher. The website build is not store-signed yet. Choose More info, then Run anyway. The Microsoft Store version follows once it is approved.
The app asks you to update before you carry on. That is on purpose: every tester runs the newest build. One tap updates it, and your chats stay on your device.

Report an issue, with no name or e-mail

Plain text only. If it helps, attach the app's diagnostics export (Settings → About Spojiti → Diagnostics → Share), it records what the app did, never what you said, and it stays private to us either way.

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Attach diagnostics export

Have a ticket code?

Open conversations

Every ticket below shows no name and no account, including yours; only our staff can see the random account id that confirmed it. Statuses change here, not in private.

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Lost a phone or computer?

Report it here. From that moment it receives nothing more, and 48 hours later, the next time Spojiti on it reaches our relay, it tries to back up your chats and then erases itself without showing anything. If the backup went through, restore your chats on a new device with your 12 words. Free, on every plan.

You need your Account ID and your lost-device code: in the app, Settings, then Account, then Lost-device code. Every device signed in to the account before now erases itself, so if you still have one of them, report from that device instead (the same screen, Report my other devices lost) and it is left alone. A report made here waits 48 hours before anything is erased: if you did not make it, open Spojiti on any of your devices and cancel it (with your Spojiti PIN, once your app asks you to set one).

I understand: every device of this account set up before now stops receiving messages now, and in 48 hours tries to back up and then erases itself the next time it connects.

The honest limit: a device that never comes online again cannot be reached by anyone. With App Lock on, Spojiti stays locked behind your Spojiti PIN, and your chats stay encrypted on the device.

Prefer email?

The contact page has a real inbox and the legal details (grievance officer, jurisdiction, the lot).